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Terms of Service

Last updated: January 1, 2026

1. Acceptance of Terms

By accessing or using www.zxpet.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that violates applicable laws, attempt to gain unauthorized access to the Site, interfere with or disrupt the Site, transmit any harmful code, collect or harvest information about other users, or use the Site for any fraudulent or misleading purpose.

3. Intellectual Property

All content on the Site, including text, images, logos, graphics, videos, and software, is the property of Shandong SINO FRESH Pet Food Co., Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

4. Product Information

The product information on the Site is provided for general informational purposes only. All products are manufactured according to customer specifications. Final product specifications are confirmed in the contract.

5. Quotations and Orders

Quotations provided through the Site or by email are valid for 30 days unless otherwise stated. Orders are subject to acceptance by SINO FRESH and are governed by the terms of the applicable contract.

6. Pricing and Payment

Prices are quoted in the currency specified in the quotation. Payment terms are specified in the contract. Unless otherwise agreed, the standard payment terms are 30% deposit and 70% before shipment.

7. Shipping and Delivery

Shipping and delivery terms are specified in the contract. Trade terms such as FOB, CIF, EXW, and DDP are as defined by Incoterms.

8. Limitation of Liability

To the fullest extent permitted by law, SINO FRESH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products. Our total liability for any claim shall not exceed the amount paid by you for the products or services giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless SINO FRESH, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Site or your violation of these Terms.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law provisions.

12. Dispute Resolution

Any dispute arising out of or related to these Terms shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court in Linyi, Shandong, China.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last Updated” date.

14. Contact Us

If you have questions about these Terms, please contact us at sales@zxpet.com.