1. Introduction
Shandong SINO FRESH Pet Food Co., Ltd. (“SINO FRESH,” “we,” “us,” or “our”) operates the website www.zxpet.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, submit an inquiry, request a sample, book a factory tour, or otherwise interact with us.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Site.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit an inquiry or request a quote
- Request a sample
- Book a factory tour
- Subscribe to our newsletter
- Contact us by email, phone, or WhatsApp
The types of information we may collect include:
- Company name
- Contact person name
- Job title
- Email address
- Phone number
- WhatsApp number
- Country and region
- Target market
- Interested dosage form
- Estimated quantity
- Any other information you choose to provide
We also automatically collect certain technical information when you visit our Site, including IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and device type.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Arrange samples and factory tours
- Communicate with you about our products and services
- Improve our Site and services
- Comply with legal and regulatory obligations
- Prevent fraud and ensure Site security
- Send marketing communications (only with your consent)
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Consent: When you submit an inquiry or subscribe to our newsletter, you consent to our processing of your information.
- Contract: When you enter into a contract with us, we process your information to fulfill that contract.
- Legitimate Interest: We process information to improve our services, prevent fraud, and ensure Site security.
- Legal Obligation: We process information to comply with applicable laws and regulations.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with service providers, business partners, and legal authorities when required by law.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including China, where our company is based. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable laws.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
Depending on your location, you may have the following rights: access, correction, deletion, restriction, portability, objection, and withdrawal of consent. To exercise these rights, contact us at sales@zxpet.com. We will respond within 30 days.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Site. For more information, please see our Cookie Policy.
10. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
11. Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Shandong SINO FRESH Pet Food Co., Ltd.
Building B3, No. 22 Zhongshan Road, Yihe New Area, Linyi, Shandong, China
Email: sales@zxpet.com
Phone: +86 539 866 9539