Frequently Asked Questions
Quick answers about MOQ, sampling, lead times, certifications, customization, and shipping. Anything else — our team replies within one working day.
Ordering & MOQ
What is your MOQ?
From 500 units depending on dosage form. New brands can start with small trial orders.
How long does sampling take?
3–7 working days for standard formulas. Complex formulas may take longer.
What is the sampling fee?
$200, deductible from bulk order.
How long is bulk lead time?
7–15 working days after packaging ready.
Can I start with a small trial order?
Yes. We support small trial orders for new brands and new products.
Certifications & Compliance
What certifications do you hold?
FDA registration, cGMP, ISO 9001, FSSC 22000, HACCP, BRC.
Is your facility FDA registered?
Yes. Our facility is registered with the U.S. Food and Drug Administration for pet supplement manufacturing.
Can you handle regulatory documentation for my market?
Yes. We support FDA, EU, and other target market requirements.
Do you provide COA for every batch?
Yes. Every batch is tested in our QC laboratory and ships with a Certificate of Analysis.
What testing capabilities do you have in-house?
HPLC, GC, and AAS for active content, fatty acid profiles, and heavy metal testing.
Do you retain samples?
Yes. Retention samples are kept for every batch under controlled conditions.
Products & Customization
Which dosage forms do you produce?
Soft chews, tablets, powders, pastes, drops, liquids, fish oil, and dental chews.
Can you customize shape, color, flavor, and weight?
Yes. We support custom shapes, colors, flavors, functional ingredients, and weight per piece.
Can you customize Omega-3 levels?
Yes. We support custom Omega-3 concentrations.
Do you support custom formulas?
Yes. We develop formulas based on your requirements or reference samples.
Payment & Shipping
What payment terms do you offer?
30% deposit, 70% before shipment. T/T and other terms negotiable.
What trade terms do you support?
FOB, CIF, EXW, DDP.
Can you ship to my country?
Yes. We serve global pet brands with full export documentation.
Privacy & Brand Protection
Do you support private label?
Yes. We are 100% OEM/ODM and do not sell our own retail brand. No brand conflict.
Will my formula stay confidential?
Yes. Formula and branding stay confidential.
Can I visit your factory?
Yes. We support both on-site and video factory tours.
Still have questions?
Tell us about your product and target market — our team replies within one working day.